Services
AI automation agency for Malaysian businesses
SurgeStack is an AI automation agency in Kuala Lumpur. We scope, build, deploy and monitor n8n workflows, WhatsApp chatbots and voice AI agents for clinics, retailers and SMEs across Malaysia, so your team stops doing by hand what software can do for them.
What we build
Five services, one team
Every project starts from the work your team repeats most, and ends with a system that runs without being babysat.
AI Workflow Automation
End-to-end automation pipelines using n8n, Make, and Zapier that connect business tools and eliminate manual work.
How we build with n8nVoice AI Agents
Multilingual voice agents powered by Vapi and ElevenLabs that handle inbound and outbound calls with human-quality speech in English, Bahasa Malaysia, Mandarin, Cantonese, Arabic, and 30+ other languages.
Read about voice AI agentsChatbot Development
Custom AI chatbots that handle customer queries, qualify leads, and drive conversions 24/7.
AI chatbots for WhatsApp and webAPI Integrations
Custom API integrations connecting CRMs, email platforms, databases, and third-party services.
Where integrations fitHealthcare Automation
Patient intake, follow-up workflows, and clinical data pipelines built for medical clinics in Malaysia.
See the clinic case studyn8n automation
n8n automation, built and monitored for you
n8n is the workflow engine behind most of what we ship. It connects your apps, runs the logic between them, and adds AI where a step needs reading or writing. We build the workflows, deploy them, and watch them after launch.
Bookings and reminders
A WhatsApp message or web form becomes a confirmed booking, followed by a reminder before the visit, with no one making the calls.
Lead capture and follow-up
Enquiries from your website, ads or WhatsApp land in your CRM, alert your team, and get a first reply straight away.
Documents and reports
Forms, emails and files are read, sorted, summarised, and sent to the right person, instead of being retyped by hand.
System-to-system sync
Your CRM, email, spreadsheets, databases and other tools stay in step through API integrations, so one entry updates everywhere.
Alerts when something breaks
We build workflows to report their own failures, so your team hears about a problem before a customer does.
AI steps inside the workflow
Language models read, classify and draft inside an n8n workflow, with a person kept in the loop wherever a decision needs one.
Why we build on n8n
n8n is open-source and can run on your own server, and it handles complex logic without per-task pricing. That makes it a good fit for Malaysian clinics and SMEs that handle sensitive data or run busy workflows.
If you are comparing it with Zapier or Make, our plain-English guide to workflow automation and n8n explains the differences.
See one in practice
A Malaysian clinic now takes WhatsApp bookings, sends visit reminders, delivers reports, and backs up its data through automations we built. Staff are alerted straight away if any of it breaks.
Read the clinic case studyCustomers already talk to you on WhatsApp
It is where many of your customers already reach you, so it is often the first channel we automate.
AI chatbots
AI chatbots for Malaysian businesses
WhatsApp and website chatbots that answer questions, qualify leads and book appointments, and hand over to your team when a person is needed.
Free review
What does WhatsApp now cost you?
From 1 October 2026, Meta charges for WhatsApp API replies after the first 1,000 a month. See the Malaysian rates and request a free cost review.
Process
How a project runs
- Step 1
Discovery
We map your workflows, pain points, and goals to find the highest-impact automation opportunities. Start with the free audit, or book a call.
- Step 2
Build
We design and build custom automation pipelines tailored to your exact processes and tools.
- Step 3
Deploy & Monitor
Launch, test, and continuously optimize your automations for reliability and peak performance.
Clients
Built for clinics, retailers and SMEs
We work with businesses across Kuala Lumpur, Selangor, Penang and Johor, and remotely with clients elsewhere.
“SurgeStack automated multiple aspects of our clinic workflow in ways we didn't think were possible. What used to take hours of manual work now happens instantly and seamlessly. It's genuinely transformed how we run the clinic.”
“Working with SurgeStack was one of the best decisions we made for the business. Things that used to pile up and cause headaches are now taken care of automatically. We wish we had done this sooner.”
More on what we have shipped or who we are.
FAQ
Questions about hiring an AI automation agency
What does an AI automation agency do?
An AI automation agency finds the repetitive work in your business and builds software to do it for you. That means connecting your apps with workflow automation, adding AI where judgement is needed, and putting chatbots or voice agents on the channels your customers already use. At SurgeStack we scope, build, deploy and monitor all of it.
Are you an AI automation agency or a consultancy?
Both labels get used for this work, so here is the plain answer. SurgeStack is an AI automation consultancy, and we also do everything people expect from an AI automation agency. Consultancies often stop at the roadmap and hand the build to someone else. We do not. We scope the work, then build, deploy, and maintain the n8n workflows, voice AI agents, and chatbots we recommend, so you end up with a running system rather than a slide deck. If you are searching for an AI automation agency in Malaysia, that is the work we do.
Which tools do you build with?
We build workflows on n8n, Make and Zapier, voice agents on Vapi and ElevenLabs, and chatbots on large language models connected to your own business data. We pick the tool that fits the job. For most client work that is n8n.
What does it cost to work with you?
Pricing depends on scope: the number of tools connected, and whether voice AI or a custom chatbot is involved. The free audit and the first discovery call cost nothing, so you can see what we would build before you spend anything.
How do I get started?
Send us your website through the free audit and we email you an automation strategy for your business. If you would rather talk, WhatsApp us or send a message on the contact page.
Are you available for projects in Kuala Lumpur and across Malaysia?
We are based in Malaysia and work with clients across Kuala Lumpur, Selangor, Penang, and Johor, as well as remotely with international clients. Initial discovery calls are free.
Your next step
Find out what you could automate
Send us your website and we'll email you a free automation strategy that shows what to automate first. Rather talk it through? WhatsApp us. We reply in minutes.
Prefer to write it down? Send us a message.
Prefer email? automate@surgestack.tech