AI chatbots
AI chatbot for Malaysian businesses, built for WhatsApp
We build AI chatbots and WhatsApp chatbots that answer your customers, qualify leads and book appointments around the clock, then hand over to your team when a person is needed. Part of our AI automation services in Malaysia.
What it does
What an AI chatbot does for your business
A chatbot is only worth building if it takes real work off your team. These are the jobs we build them for.
Answers customer questions
Prices, opening hours, availability, how things work. The chatbot answers from your own information, at any hour.
Qualifies leads
It asks the questions your team would ask, and passes on the enquiries worth a call, with the details already collected.
Books appointments
Customers book straight from the chat. Confirmations and reminders follow automatically, with no calls back and forth.
Hands over to your team
When a question needs a person, such as a medical question or a cancellation, the chat goes to a staff member.
Connects to your tools
It writes to your CRM, calendar and spreadsheets, and can follow up by email when a lead does not reply on WhatsApp.
Speaks your customers' language
Our clinic chatbot books in English and Malay. Tell us which languages your customers use and we will build for them.
WhatsApp chatbot
A WhatsApp chatbot, on the number customers already use
Your customers already message you on WhatsApp. A WhatsApp chatbot meets them there. It runs on the WhatsApp Business Platform, so it can reply the moment a message arrives, whether your team is at their desks or not.
We have built WhatsApp bots for booking, for lead capture with a HubSpot integration, and for patient reminders. Each one passes the chat to a person whenever it should.
Know the cost before you build
From 1 October 2026, Meta charges for WhatsApp replies after the first 1,000 a month on each number (RM 0.0564 per reply). A busy chatbot can send a lot of replies in a month, so it is worth working out your numbers first.
WhatsApp API pricing and a free cost reviewProof
Already running for Malaysian businesses
A clinic in Malaysia · Healthcare
WhatsApp booking, any hour, in English or Malay
Patients book from WhatsApp at any time. Medical questions and cancellations go to a staff member. Read how the rest of the clinic's admin was automated.
“Aqmar and the SurgeStack team built our WhatsApp lead bot and its HubSpot integration, then added an email follow-up for leads we couldn’t reach on WhatsApp. They worked to a clear spec, responded quickly, and when the reply reader didn’t pick up our test emails, they found and fixed it within a day. Easy to work with.”
Process
How a chatbot build runs
- Step 1
Discovery
We find what customers ask most, where leads go cold, and what your team keeps answering by hand.
- Step 2
Build
We build the chatbot on your information and connect it to the tools you already use.
- Step 3
Launch and monitor
We test it on real conversations, launch it, and keep improving it from what customers actually ask.
FAQ
AI chatbot and WhatsApp chatbot questions
What is an AI chatbot?
An AI chatbot is software that holds a conversation with your customers in plain language. Unlike a menu-style bot with fixed buttons, it understands free-form questions and answers from the information you give it. It can also take actions, such as booking an appointment or saving a lead to your CRM.
What is a WhatsApp chatbot, and how is it different from the WhatsApp Business app?
The free WhatsApp Business app gives you labels, quick replies and away messages, but a person still answers every chat. A WhatsApp chatbot connects to the WhatsApp Business Platform (the API), so software can answer, book, qualify and follow up around the clock, and pass the chat to your team when needed.
Does Meta charge for WhatsApp chatbot messages?
Yes. From 1 October 2026, each business phone number gets 1,000 free replies a month, then Meta charges RM 0.0564 per reply for messages to Malaysian numbers, and also for utility templates sent inside the chat. Your WhatsApp provider may add its own fee. We work out what this costs your business in our free WhatsApp cost review.
How long does it take to build a custom AI chatbot?
A focused AI chatbot for a single use case (lead qualification, FAQ, booking) typically takes 1-2 weeks from kickoff to launch. Multi-system chatbots with CRM integration and custom knowledge bases take 3-6 weeks. Most of the timeline goes into discovery and prompt engineering, not the build itself.
What happens when the chatbot cannot answer?
It passes the conversation to a person on your team. We set the rules with you: which topics always go to staff, and when the chatbot should stop and hand over.
Can an AI chatbot handle patient or customer data safely?
It depends on what the chatbot sees, so we design around that. For our clinic chatbot, patient IC numbers are stripped from the saved chat logs. Tell us what data your chatbot will handle and we will plan for it before we build.
Will a chatbot replace my team?
No. It takes the repetitive questions and bookings off your team so they have time for the conversations that need a person.
Your next step
Find out what a chatbot could handle for you
Send us your website and we'll email you a free automation strategy that shows where a chatbot would save your team the most time. Rather talk it through? WhatsApp us. We reply in minutes.
Prefer to write it down? Send us a message.